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 The Judgment at Work Survey for Customer
Service is a tool to screen job applicants. The survey contains several
situational judgment items. Each item describes a situation that one might
encounter at work in a customer service job. Each situation is followed by
several possible actions and the applicant is asked to evaluate the
effectiveness of each action. Employers seeking
to determine the usefulness of the survey for a specific job may review
the item content to determine the appropriateness of the survey for the
job. Employers may also consider the reliability and validity evidence
presented in the
technical documentation.
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